ANZ's satisfaction ratings rebounds

ANZ lifted its standing significantly among business customers in the second half of 2013, to leapfrog rivals NAB and ANZ in satisfaction ratings.

The latest DBM Consultants Business Financial Services Monitor (BFSM) shows ANZ in second place among with big four with an average business customer satisfaction rating of 7.4 out of 10.

That's a significant move from the 6.9 out of 10 ANZ scored in May last year, when it lagged behind its big four counterparts.

DBM director Maria Claridad said most of the improvement in ANZ's rating had come in the micro-business segment, which includes businesses with an annual turnover of up to $1 million.

"This makes up the majority of Australian businesses by number, and ANZ's increase (among micro businesses) over the year is the biggest increase of any bank in any segment," she said.

The BFSM, which surveys 20,000 businesses, showed the Commonwealth Bank in top place again with an average rating of 7.5 out of 10.

Meanwhile, Westpac had an average rating of 7.3, down slightly from a month earlier and NAB, Australia's biggest business lender, remained in fourth place at 7.0.

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